Product Returns Information
Eligible Time Period: 30 days from delivery date
To be eligible for refund, products must be returned in “like new” or in original and resaleable condition. When returning products, all customers are responsible for ensuring they are packaged securely so they are in resaleable condition. For returns of costlier items, such as portable power stations, it is suggested that customers insure their return shipment so if the product is damaged in transit, they can file a claim with the shipping company. Once the item has been safely returned and processed, customers will receive a credit in an amount equal to their purchase price less any associated return handling fees. The credit will be applied to the credit card used to make the original purchase. More details are provided in the Returns Process shown below.
Orders with Missing or Incorrect Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items, you did not order, we will send you a prepaid return shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Return of Damaged Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. If an order has arrived damaged you should notify the supplier, AM Conservation, within (2) business days of delivery date. AM Conservation will ship replacements at no cost. Some items will need to be returned to AM Conservation prior to a replacement being sent. AM Conservation will notify you if any of the damaged items need to be returned and will send you a prepaid return shipping label to do so.
Defective Item Returns
For warranty claims, please contact the manufacturer directly to discuss replacement. Returns are subject to the applicable manufacturer’s warranty and return policies. See Below.
Defective Ecoflow Products:
Support: support@ecoflow.com
Call: 1.800.368.8604
Returns Process
You may request a return of most new, unopened items within 30 days of delivery for a full refund. AM Conservation will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
Air purifiers must be returned within 45 days to be eligible for credit.
Portable power stations must be returned and received by the manufacturer within 30 days to be eligible for credit.
Returned items must be received by the supplier in new condition and in the original packaging to be eligible for a refund.
AM Conservation will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received.
Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AM Conservation, in which case, AM Conservation will send you a return shipping label.
EcoFlow Portable Power Station products will incur a return shipping and handling fee determined by the manufacturer that will be deducted from the product refund issued to the payment method used to place the original refund prior to the refund being issued.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Orders placed on the AMC FlashMarket store can be shipped to anywhere within the continental United States. Note that we do not ship to PO boxes. A confirmation email will be sent with the shipment tracking number after your order has shipped. For any questions regarding returns or shipping please call 1-(843) 971-1414.